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  2. FAQs

FAQs

Technical Questions

  • How do you discourage people from entering incorrect data?
  • I’m having trouble accessing a page in the FAD portal, what do I do?
  • What browsers can the FAD Portal run on?
  • How do I print a return?

Maps & Reports

  • When are returns published?
  • How do I view a report for a particular type of return?
  • Can I export the data I can see in the map?
  • What does reconciled and unreconciled mean?
  • Why is a gift or loan unreconciled?
  • Why are some gifts duplicated in the Gift Map and Table?
See all 14 articles

Lodging a Return

  • How do I enter my 'Total Receipts' figure?
  • Do I need to complete the Incomplete Submission section?
  • Why is my return showing as 'PACA'?
  • How do I attach an audit certificate to a PACA return?
  • How do I attach my bulk audit certificate?
  • Why isn't my return lodging?
See all 11 articles

Registration

  • How do I register?
  • If I just want to view info, do I need to register?
  • I’ve forgotten my username, what do I do?
  • I’ve forgotten my password, what do I do?
  • Can I have two-factor authentication to make my account more secure?
  • How do I change my address?
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