FAQs

Technical Questions

• How do you discourage people from entering incorrect data?
• I’m having trouble accessing a page in the FAD portal, what do I do?
• What browsers can the FAD Portal run on?
• How do I print a return?

Maps & Reports

• When are returns published?
• How do I view a report for a particular type of return?
• Can I export the data I can see in the map?
• What does reconciled and unreconciled mean?
• Why is a gift or loan unreconciled?
• Why are some gifts duplicated in the Gift Map and Table?

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Lodging a Return

• How do I enter my 'Total Receipts' figure?
• Do I need to complete the Incomplete Submission section?
• Why is my return showing as 'PACA'?
• How do I attach an audit certificate to a PACA return?
• How do I attach my bulk audit certificate?
• Why isn't my return lodging?

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Registration

• How do I register?
• If I just want to view info, do I need to register?
• I’ve forgotten my username, what do I do?
• I’ve forgotten my password, what do I do?
• Can I have two-factor authentication to make my account more secure?
• How do I change my address?